Check whether your employees follow your internal regulations for communication with customers (consumers)
What I do
Study of sales regulations
I study your regulations (sales scripts) and form a list of items that need to be checked for correct implementation in your company.
Scenario
I form a scenario in which I will enter as a secret shopper, I discuss this scenario with the customer. If the scenario involves buying some things and then returning them, then the amount for the purchase is discussed and allocated in advance.
Recording of conversation
A date and a suitable time are planned for when the secret purchase will take place.
Scheduled time and data
A hidden video recording, audio recording of a telephone conversation and/or screenshots of correspondence with sellers/consultants are provided.
Recommendations for improvements
1
2
5
4
3
Comments and recommendations on what can be improved.
Mystery
visits
Mystery web order review
Mystery
calls and mails
Mystery
purchases
Cost
- Study of sales regulations (up to 5 pages)
- Up to 5 issues to check
- Scenario of the future visit/call/application
- 0,5 - 1 hour of communication with customer service
- Recorded hidden video/audio or dialogue screenshots
- Study of sales regulations (up to 10 pages)
- Up to 10 issues to check
- Scenario of the future visit/call/application
- 0,5 - 1 hour of communication with customer service
- Recorded hidden video/audio or dialogue screenshots
- Detailed analysis and analysis of errors, recommendations for improvement from a marketing point of view
Easy
- Study of sales regulations (up to 3 pages)
- Up to 2-3 issues to check
- Scenario of the future visit/call/application
- 0,25 - 1 hour of communication with customer service
$500
Hit
$800
Complex
$1,000
Order
mystery shopping services
Send your contact details and I will reach you
